<?php

namespace App\Modules\Chatbot\Notifications;

use Illuminate\Bus\Queueable;
use Illuminate\Contracts\Queue\ShouldQueue;
use Illuminate\Notifications\Messages\MailMessage;
use Illuminate\Notifications\Notification;
use App\Modules\Chatbot\Models\ChatbotConversation;

class ChatbotConversationNotification extends Notification
{
    use Queueable;

    protected $conversation;

    /**
     * Create a new notification instance.
     */
    public function __construct(ChatbotConversation $conversation)
    {
        $this->conversation = $conversation;
    }

    /**
     * Get the notification's delivery channels.
     *
     * @return array<int, string>
     */
    public function via(object $notifiable): array
    {
        $channels = [];

        $prefs = $notifiable->preferences ?? [];

        if ($prefs['notifications_email'] ?? true) {
            $channels[] = 'mail';
        }

        if ($prefs['notifications_system'] ?? true) {
            $channels[] = 'database';
        }

        return $channels;
    }

    /**
     * Get the mail representation of the notification.
     */
    public function toMail(object $notifiable): MailMessage
    {
        return (new MailMessage)
                    ->subject('Nova Conversa do Chatbot - ' . config('app.name'))
                    ->greeting('Olá, ' . $notifiable->name)
                    ->line('Um visitante iniciou uma conversa no chatbot do site.')
                    ->line('**Nome:** ' . ($this->conversation->visitor_name ?? 'Não informado'))
                    ->line('**Telefone:** ' . ($this->conversation->visitor_phone ?? 'Não informado'))
                    ->line('**Cidade:** ' . ($this->conversation->visitor_city ?? 'Não informado'))
                    ->action('Ver Conversa', route('admin.chatbot.conversation.show', $this->conversation->id))
                    ->line('Acesse o painel para ver o histórico completo da conversa.');
    }

    /**
     * Get the array representation of the notification.
     *
     * @return array<string, mixed>
     */
    public function toArray(object $notifiable): array
    {
        return [
            'conversation_id' => $this->conversation->id,
            'name' => $this->conversation->visitor_name ?? 'Visitante',
            'email' => $this->conversation->visitor_phone ?? '',
            'message' => 'Nova conversa no chatbot: ' . ($this->conversation->visitor_name ?? 'Visitante') . ' de ' . ($this->conversation->visitor_city ?? '?'),
            'link' => route('admin.chatbot.conversation.show', $this->conversation->id)
        ];
    }
}